Helpdesk Operator/Patient Movement Dispatcher Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

Band 3

Main area
Estates & Facilities
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hours per week)
Job ref
164-5109294-A
Site
QMC
Town
Nottingham
Salary
£21,730 - £23,177 per annum
Salary period
Yearly
Closing
27/04/2023 23:59

Job overview

There is an exciting opportunity to join the Trust the Estates and Facilities Team as a Helpdesk Operator. You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.

The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.

Hours of work are 37.5 per week working 12pm - 8pm and 2pm - 10pm on a rota basis which will include weekends and bank holidays.

Main duties of the job

Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.

Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.

Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.

Maintain frequent and regular contact with the users of the Patient Movement Service as directed by the Patient Movement management in order to:-

Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.

Ensure that the Patient Movement department is aware of, and responds to changes in requirements as they occur.

Adopt a professional attitude in dealing with colleagues and clients.

Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.

Maintain open and regular lines of communication with the Patient Movement staff.

Maintain a sound working knowledge and be proficient in the operation and management of the Concept and Nervecentre systems and radio/mobile phone networks.

Use of Nervecentre system to allocate workloads effectively to Patient Movement staff.

Ensure that the Business Continuity Plan is followed during any period of either/both Concept/Nervecentre is/are out of service.

Working for our organisation

This is your chance to be a part of a small but important team within the NUH Trust.


Our organisation is driven by our strategic objectives and organisational values and behaviours.

We Build Trust

We Empower

We are Ambitious

We are Mindful

We are Nurturing

We are United

We are Honest


Working in the NHS and at NUH is challenging yet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.

We are able to offer dedicated physio support, discounted health treatments and access to fitness facilities.

We offer generous staff discount schemes with Boots and other local companies.

There's also the Blue Light Card which allows NHS staff access to discounts and offers from a host of national companies.

As part of our commitment to sustainability we also offer discounted travel schemes in partnership with local transport providers.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert

Detailed job description and main responsibilities

To receive and log requests for Soft FM services on either the Concept or Nervecentre system.

To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.

To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.

To maintain high standards, and be proficient in the operation of the Concept and Nervecentre dispatch systems.

Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.

Person specification

Training & Qualifications

Essential criteria

  • NVQ 3 or equivalent

Desirable criteria

  • Customer services training
  • O Level/GCSE qualifications

Experience

Essential criteria

  • Experience of working in a customer focused environment.

Desirable criteria

  • Previous experience in a hospital environment.
  • Previous experience in a patient movement role or role involving working members of the public.
  • Previous helpdesk/dispatch experience.

Analytical and Judgement Skills

Essential criteria

  • Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determine the appropriate action.
  • Prepares and reviews contingency plans for problems and situations that might occur within the department

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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