Deputy Service Manager Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

NHS AfC: Band 5

Main area
Neurosurgery
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
164-5216722
Site
Queen's Medical Centre Campus
Town
Nottingham
Salary
£27,055 - £32,934 per annum
Salary period
Yearly
Closing
05/05/2023 23:59

Job overview

An exciting opportunity has arisen for a Deputy Service Manager within the neurosurgery team.

We are looking for a confident and proactive individual who is able to support and manage the administrative teams They need to be able to work to tight deadlines, use their initiative and bring new ideas to improve the service to our patients.

Main duties of the job

The successful candidate will have excellent communication skills with the ability to manage a team and build strong durable working relationships.

Working as part of the wider specialty leadership team the key requirement of the job will be to support the Service Manager, Specialty General Manager, Matron and Head of Service, monitor and ensure key performance targets, provide a patient focused administration service for outpatients, daycase and elective inpatients and provide line management to the administrative staff.

The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.

Working for our organisation

The Neurosurgery Service at Nottingham University Hospitals provides an extremely busy service to the population of East Midlands Region and beyond.

The department provides daycase, elective, emergency and outpatient services across both for both adults and children. The team are a friendly team, based predominantly at QMC Campus. There are 14 consultant neurosurgeons supported by junior doctors, clinical nurse specialists and 17 administrative staff.


Detailed job description and main responsibilities

Please refer to the attached job description for further detail regarding the main responsibilities.

Person specification

Training & Qualifications

Essential criteria

  • Undergraduate degree or equivalent experience
  • Evidence of commitment to ongoing learning and personal development

Experience

Essential criteria

  • Experience at a management level which could include project management, change management, multidisciplinary working, human resource management, performance management
  • Evidence of having achieved challenging targets
  • Relevant practical experience in an administrative role

Desirable criteria

  • Experience in Healthcare
  • Experience of using healthcare IT systems

Communication and relationship skills

Essential criteria

  • Effective communications skills
  • Ability to influence and motivate staff to deliver challenging targets
  • Ability to present data and write reports
  • Negotiating skills
  • Ability to supervise a team
  • Ability to manage conflict
  • Able to build strong durable working relationships
  • Evidence of a proactive approach to relationship building through face-to-face engagement
  • Evidence of strong working relationships within multi-disciplinary teams
  • Proven record of planning, organisation and administration skills

Analytical and Judgement skills

Essential criteria

  • Excellent problem solving skills using team when appropriate
  • Evidence of being business focused
  • Sensitive to clinical and political demands
  • Innovative thinker with the ability to cut through barriers to change
  • Able to demonstrate good prioritisation skills
  • Able to demonstrate a pro-active approach to work/problem solving
  • Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach the business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way
  • Understand limits of own responsibilities

Planning and organisation skills

Essential criteria

  • Effective organisation and planning skills
  • Evidence of developing skills to manage own workload and that of own teams when required
  • Ability to work under pressure and to tight deadlines using own initiative and sound judgement.
  • Ability to demonstrate innovative and forward thinking approach.

Physical skills

Essential criteria

  • Well developed IT skills to manage and report on complex performance management information systems

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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